Reference

Terms and Conditions That Cover Your Account

These terms set out what you agree to when you open and use your 995det account — from how deposits via bKash, Nagad, and Rocket are handled to what happens if a rule is broken.

Account eligibility rulesbKash, Nagad, Rocket deposit termsWithdrawal conditionsAccount suspension policyJurisdiction-dependent access
995det Terms and Conditions That Cover Your Account
TERMS CONTACT PATHS

How to Reach Us About These Terms

If any part of these terms is unclear, or you believe there has been an error in how they were applied to your account, contact us directly. We handle terms-related queries through live chat and email. Keep your account number ready when you write in — it speeds up how quickly we can look into your case and respond with the right answer.

Team online

Live Chat

Open the chat window from your account dashboard at any time. A support agent will pick up your terms or account query and work through it with you.

Email Support

Send your terms-related question to our support email. Include your registered account details so we can pull up your record and reply accurately.

Account Help Centre

Check the Help section inside your account for quick answers on withdrawal conditions, wallet verification steps, and account suspension notices.

HOW WE HANDLE THIS

Account Security and Policy Practice

We apply these terms consistently across all accounts — whether you are depositing through bKash in Dhaka or accessing the platform via Rocket on mobile. Here is how we handle the key areas that affect you directly as an account holder.

Account Security

Your account is protected by password and OTP verification at login. Do not share your credentials. If you notice unusual activity, contact support immediately to freeze the account.

Data Handling

We store your registration details, deposit records, and wallet identifiers securely. This data is used only to operate your account and meet verification requirements under applicable rules.

Term Updates and Retention

Updated terms are posted here with immediate effect. We retain your account data for as long as required under the rules of our operating jurisdiction and our own record-keeping obligations.

Requesting Changes

To request a correction to your registered account details — such as your linked Nagad or Rocket number — submit a written request via email with supporting identification for verification.

Your Questions on These Terms Answered

These are the questions we hear most often about how our terms apply to accounts, payments, and eligibility. If your question is not here, use live chat to get a direct answer.

Yes. Every deposit — whether through bKash, Nagad, or Rocket — is governed by these terms alongside the wallet provider's own transaction rules. Both sets of conditions apply at the same time.

We post any update here before it takes effect. Continuing to use your account after a change is posted means you accept the revised terms. Check this page if you are unsure about the current version.

We may restrict or close your account. Any pending balances may be held while we investigate the breach. We will contact you at your registered email address to explain the action taken.

Eligibility depends on your local law and the regions we currently support. We do not make legal determinations on your behalf — check whether online account gaming is permitted in your area.

Send an email to our support team with your account number, the detail you want corrected, and a copy of supporting identification. We verify the request before making any change to your wallet or profile.

We check that the wallet number or bank account you request a withdrawal to matches the one registered on your profile. This applies to Rocket, Nagad, and bKash withdrawals equally. It is a standard security check.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.