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How Our Legal Terms Apply to Your Account

Using 995det means you accept the terms set out on this page — including eligibility conditions, account rules, and jurisdiction requirements that depend on your local law and eligible regions.

Eligibility by local lawJurisdiction-dependent accessAccount rules apply on registrationbKash, Nagad, Rocket subject to termsUpdates notified via account
995det How Our Legal Terms Apply to Your Account
ACCOUNT SECURITY PRACTICES

How We Handle Data, Cookies and Account Access

We collect only the account and transaction data needed to operate your account, process payments via bKash, Nagad, and Rocket, and comply with the legal obligations that apply in eligible regions. Data is not sold to third parties. We use cookies to maintain your session and remember account preferences — you can manage cookie settings from your browser at any time. Account security uses OTP verification at login, and you can update your contact details through the account settings page. If you want to request deletion or correction of your data, contact our support team with your account ID.

Data Collection Scope

We collect account registration details, wallet references for bKash, Nagad and Rocket, and session data. Nothing beyond what your account and legal obligations require.

Cookie Management

Cookies keep your session active and store your account preferences. You control cookie settings in your browser; blocking them may affect account functionality.

Account Security

OTP verification at every login protects your account from unauthorised access. Update your mobile number through account settings to keep OTP delivery working.

Data Requests

Request access, correction or deletion of your account data through live chat or email. Quote your account ID so we can locate your record and respond promptly.

LEGAL CONTACT PATHS

Reach Us About Legal or Account Queries

If you have a question about how our terms apply to your account, or you need a copy of any policy document, our support team handles these requests directly. For wallet-related legal queries — such as a disputed bKash or Nagad transaction — raise the case through live chat and we will pull the transaction reference from your account record. Eligibility questions specific to your region are also handled through the same channel.

Live Chat Open the chat widget from your account dashboard to raise any legal, eligibility or account dispute query with our support team directly.
Email Support Send detailed legal or policy requests to our support email. Include your account ID and the relevant transaction reference for wallet disputes.
Account Help Centre Your account settings page holds links to our current terms documents. Download or request a copy through the help section without leaving your account.

Common Questions About Our Legal Terms

These answers cover the legal and account questions we receive most often. If your question is not here, open a live chat from your account and we will give you a direct answer based on your specific situation and region.

Yes. Access and eligibility depend entirely on the laws of your jurisdiction and eligible regions. We recommend you confirm this is lawful where you are located before opening an account.

We will notify you via your registered contact. Funds in the account at suspension are handled under our account closure process — contact support with your account ID to begin that process.

Open the help section inside your account settings page. The current terms document is linked there and can be downloaded. You can also request a copy by email through our support team.

Yes. Transaction records from bKash, Nagad, or Rocket linked to your account are treated as evidence of those transactions on our side, consistent with our terms on wallet conduct.

Contact our support team via live chat or email, quoting your account ID. We handle data access, correction and deletion requests in line with the legal obligations that apply to eligible regions.

Changes take effect when published on this page. Continuing to use your account after we publish an update means you have accepted the revised terms, so we recommend checking this page periodically.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.